Accurate Credit Bureau Landlord Tips Managing Tenants

1.) Be Knowledgable

To make landlording an easier task, you need to be well equipped to handle the problems that you will face. The best way to do this is through education and a good tenant screening company to do a thorough tenant background check.

2.) Create a Policy – Stick to it

If you are running your rental business off the top of your head, making up the rules as you go – you are opening yourself up for a lot of hassle. Tenants will know if you are making rules up on the spot (no – you cannot pay rent in quarters) so having a written policy – that your tenant has – will make life much easier. Rather than trying to explain why a certain action is not allowed, you simply can refer to the policy. “I’m sorry Joe – our policy states that rent must be paid by a Cashiers Check or Money Order.” People tend to not question “policy” even if you are the one who created that policy. Once that policy is created – don’t deviate from it. Have your prospective tenants fill out a rental lease that states your policy.

3.) Quality Product = Quality Tenants

While this isn’t a hard and fast perfect rule, in general the quality of your tenant will depend largely on the quality of the home you are providing. I’m not suggesting that you offer granite counters in your Section 8 rental – but providing a better-than-average home you will set a standard for the kind of tenant you attract and keep. As a landlord, your product is not only the rental itself. Your business is part of the product, and the way you run your business will affect how your tenant views your product. Fix repairs promptly (hire it or not,) maintain strict professionalism, and stay organized.

4.) Set Office Hours

Do you want to fix repairs at 10:00 at night? How about receiving phone calls at 6:00 am? As a landlord – you get to set your own hours. I publicly let all my tenants know that I am only available between 10am- 4pm on weekdays. Of course, I have a cell phone that will ring anytime. Tenants don’t need to know that though. When they do call outside of office hours – I will always let the call go to voice-mail. If it’s important – they’ll leave a message. If not – it probably wasn’t important. The main exception to this policy is when trying to show a unit. I try to answer calls anytime – but that’s up to you.

5.) Get a Google Voice Number

A neat tip you can also try relating to the previous tip is to sign up for a free “Google Voice” account – which supplies you with a phone number that is forwarded to your own cell phone. Give all your tenants this number and set up a business voice-mail on that line. All business related calls go to that number but your phone (or multiple different phones) will ring and can be answered. On our “business voice-mail” line I include my personal cell phone number for “Emergencies only” but have never had a problem with tenants abusing this. By having a Google Voice number – you can set a schedule of when the phone will ring and when you want it to simply go to voice-mail.

6.) Know When To Outsource

Many repairs can be easily fixed. Many more cannot. If you are extremely handy with construction and tools you may be tempted to do all the repairs yourself. While this might be a good idea – it also may not. Just because you can do something doesn’t mean you should. In order to be a successful landlord – you need to balance cost savings with enjoyment. If you hate fixing things – don’t fix things. Hire it out. There are too many ways to make money in this world than to be trapped doing something you hate.

7.) Be Organized

Have all the forms you need organized neatly in your file cabinet, have your procedure written down for all common problems (vacancies, repairs, etc.) and keep your maintenance contacts organized neatly for easy retrieval. Keep current with your accounting. Have a clean office. These, and many other organization tools, may seem small and trivial but they are one of the most important ways you can keep your business a business that succeeds. Don’t underestimate organization.

8.) Always Charge a Late Fee

It may seem cruel – but I always charge a late fee – and I make it known ahead of time about this policy. I don’t know how many times I’ve had a tenant call with a claim of not being able to pay the rent on time but as soon as they discover I’m going to charge them a late fee – somehow they always seem to find the money. Most tenants make a lot more money than just what rent is – but not enough money to live each month. As such – they must constantly prioritize what gets paid and what doesn’t. By being strict with late payments – you place “rent” higher on the priority scale than other obligations. Additionally -the extra income when rent is late is a nice compensation for the stress of not getting rent on time.

9.) No Family/Friends

Not a month goes by that I don’t get a call from a friend or family member asking if I have any place available for rent. My answer is always the same: no. As part of my “Seven Deadly Sins of Real Estate Investing,” renting to family or friends is one of the most common but most disastrous mistakes many new landlords make. I didn’t know this when I first began and rented to several close friends and even some family – each time I was faced with a choice: Get screwed over or lose the relationship. Every time I chose to get screwed over in order to preserve the relationship. I finally had enough and “put it in the policy.” No more stress from those relationships.

10.) Don’t Be The Owner

Finally, don’t be the owner. This is especially true for those of you who, like me, are peacemakers and non-confrontational. As a landlord – you are going to face a lot of tough decisions and awkward conversations. When you are the owner – the blame is on you and as a result you will often make decisions based on convenience rather than common sense. (After all – you better not be the owner. The owner should be a business entity that you set up with your attorney.)
Instead, from this moment on, you are no longer the owner. You are simply the property manager. “I can’t move my 200 lb dog into this studio apartment!?” “no, I’m sorry – the owner doesn’t allow dogs here.” Additionally, you can tell the tenant “I need to talk to the owner about this” to buy yourself time to think about odd requests. For more landlord tips see Accurate Credit Bureau.

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